365bet indonesia Terms of Use

We at 365bet indonesia operate a unified platform offering football sportsbooks, live-dealer casino tables, slot games, and esports markets to users in supported jurisdictions. This Terms of Use document outlines the conditions under which you access our services, the rights and responsibilities of both 365bet indonesia and our users, and the procedures we follow for account management, deposits, withdrawals, and dispute resolution.

Our platform processes deposits and withdrawals through nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. We require account verification (KTP upload, OTP confirmation, linked payment method) before any funds move through your 365bet indonesia account. All account activity—football markets, casino tables, slots, and esports—shares a single wallet and deposit pool.

By accessing 365bet indonesia, you agree to be bound by these terms. We reserve the right to update them at any time; material changes will be announced via email to your registered account. Continued use of 365bet indonesia after such notification constitutes your acceptance of the revised terms.

Account opening and verification on 365bet indonesia

When you create an account on 365bet indonesia, you provide your full name, date of birth, email address, and mobile phone number. We send a one-time verification code (OTP) to confirm your phone number. You then upload a clear photo of your national identity card (KTP) or passport. Our verification team reviews your identity document to confirm your name, age eligibility, and residential status. This process typically completes within two to four hours on weekdays. During holiday periods (Idul Fitri, Idul Adha, Imlek), verification may take longer due to reduced staffing.

You must link a payment method—a bank account or e-wallet—registered to the same name and phone number as your 365bet indonesia account. This linked method serves as your deposit source and withdrawal destination. We do not permit account transfers to third-party payment methods. Once all three verification steps complete, your account is active for all 365bet indonesia offerings.

You are responsible for keeping your login credentials, OTP codes, and payment method information confidential. We undertake to protect your data under standard encryption practices, but you acknowledge that no online transmission is completely secure. If you suspect unauthorized access to your account, contact our support team immediately via email or live chat.

Deposits and wallet management

Your 365bet indonesia account maintains a single wallet balance accessible across all platform offerings—football sportsbooks, live-dealer tables, slot games, and esports markets. Deposits through any of our nine payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) credit immediately to your wallet upon payment confirmation.

We do not charge deposit fees; however, your payment provider may deduct charges depending on the method and transfer size. All deposit transactions are final—we cannot reverse or cancel a confirmed transfer. We do not offer loans, overdraft facilities, or credit arrangements; your account balance reflects funds you have deposited.

Your wallet balance updates in real time as you enter and settle markets across 365bet indonesia. You may use your balance to fund football bets, live-dealer table entries, slot spins, or esports markets without moving money between separate accounts.

Deposit channels

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—nine options for funding your 365bet indonesia account

Settlement timing

online payment, e-wallet, mobile banking settle within minutes; bank transfers typically complete within 1-2 hours on business days

Linked payment method

Your withdrawal destination must be the same account registered to your name and phone number on 365bet indonesia

Wallet unification

All 365bet indonesia offerings (football, casino, slots, esports) draw from and credit to a single account balance

Withdrawals and settlement procedures

You may request a withdrawal of your 365bet indonesia account balance at any time. Withdrawals process during standard business hours (Monday to Friday, 09:00–18:00 local time) and return funds to your registered linked payment method. We undertake to process withdrawal requests within a few hours; however, actual settlement timing depends on your payment provider and may extend beyond our processing window.

We reserve the right to request verification documents (KTP photo, bank statement, proof of address) before processing large withdrawals or if we detect unusual account activity. Such verification protects both you and 365bet indonesia against fraud. We do not charge withdrawal fees; your payment provider may apply their own rate.

All withdrawal requests are final upon confirmation. We cannot reverse or cancel a completed withdrawal. Unclaimed withdrawal proceeds remain in your 365bet indonesia account balance and are available for future market entry or re-withdrawal.

Market rules and settlement

Our football sportsbooks (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League) settle based on official league or tournament announcements. Match-winner markets settle on the official result; total-goals markets count all goals in regulation time; both-teams-to-score requires each side to score at least once. We do not adjust markets for errors in official records once settlement is published.

Live-dealer table results settle immediately after each hand or spin concludes. Slot game spins produce independent outcomes via certified random-number generators; prior spins do not influence future results. Esports markets settle based on official league or tournament records announced by the respective game organizer (Mobile Legends Professional League, Garena Free Fire tournaments, PUBG Mobile circuit).

All market settlement is final upon announcement. We do not accept appeals on settled markets unless a technical system fault is confirmed by our operations team. Market descriptions on 365bet indonesia clearly state settlement rules before you confirm entry.

Prohibited conduct and account suspension

You agree not to use 365bet indonesia for illegal activities, fraud, money laundering, or manipulation of market outcomes. You must not share your account login credentials with third parties or permit unauthorized access. You must not attempt to exploit technical vulnerabilities or use automated tools to circumvent platform security.

We reserve the right to suspend, freeze, or terminate your 365bet indonesia account if we detect prohibited conduct, unauthorized access, or violation of these terms. We may forfeit funds in a suspended account pending investigation. If our investigation concludes that a violation has occurred, we may retain those funds permanently.

If we suspect your account has been compromised, we may temporarily freeze it pending re-verification of your identity. Contact our support team immediately if you believe your 365bet indonesia account has been accessed without authorization.

Dispute resolution and contact

If you believe a 365bet indonesia market settled incorrectly, contact our support team within seven days of settlement. Provide your account ID, the market name, your bet details, and a clear description of the discrepancy. Our team will investigate and respond within three to five business days. If we confirm a settlement error, we will credit the correct payout to your account immediately.

For payment disputes (failed deposits, incorrect withdrawal amounts, unauthorized charges), contact our support team with your transaction reference and payment method. We undertake to investigate and resolve payment issues within five business days.

Our support team is available via email and live chat in English and Indonesian. We do not guarantee 24/7 availability but maintain standard business-hours coverage (Monday to Friday, 09:00–18:00 local time). During major tournament periods (Champions League knockout phases, Piala AFF finals, Liga 1 season-end matches) and holiday periods, response times may extend.

Jurisdiction and service availability

We at 365bet indonesia operate only in supported jurisdictions where local law permits online gaming and sportsbook services. Our services are not available in jurisdictions where online wagering is prohibited or restricted. You are solely responsible for verifying that your access to and use of 365bet indonesia complies with the laws applicable in your jurisdiction.

If you access 365bet indonesia from a jurisdiction where our services are prohibited, you do so at your own risk. We reserve the right to restrict or terminate access from unsupported jurisdictions at any time without notice. Any funds in your account may be forfeited if access is restricted due to jurisdictional prohibition.

These terms are governed by the laws applicable in the jurisdiction where 365bet indonesia is licensed to operate. Any dispute arising from these terms or your use of 365bet indonesia shall be resolved according to those applicable laws. You agree not to pursue legal action in any jurisdiction outside those where 365bet indonesia is licensed.

Final agreement

By accessing and using 365bet indonesia, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. You confirm that you meet all eligibility requirements (age, jurisdiction, legal capacity) to enter into this agreement with us. You further confirm that all information you provide on your 365bet indonesia account is accurate and complete.

We undertake to maintain secure, transparent operations on 365bet indonesia and to settle all markets according to the rules published on our platform. You acknowledge that we make no guarantees about market outcomes and that all platform offerings carry inherent risk.

If any provision of these terms is found invalid or unenforceable, that provision shall be severed and the remaining terms shall remain in effect. These terms constitute the entire agreement between you and 365bet indonesia regarding your use of our platform.